Refund policy

At Barcode Food Retail Limited, we strive to ensure our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

1. Returns

We accept returns under the following conditions:

Items must be returned within 14 days of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

To initiate a return, please contact our customer service team at info@barcodefood.com with your order details.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days.

Non-Refundable Items:

Perishable goods such as food items that have been opened or used.
Items purchased during clearance or promotional sales (unless faulty).

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@barcodefood.com

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We may request photographic evidence to process your claim promptly.

5. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item without proof of delivery.