Shipping policy

At Barcode Food Retail Limited, we are committed to ensuring your orders are delivered safely and efficiently. Please review our Shipping Policy for details on processing, delivery timelines, and related information.

1. Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).
Orders placed after 3:00 PM will be processed on the next business day.
During peak periods, processing times may be extended. We will notify you if delays occur.

2. Shipping Methods and Delivery Times

We offer the following delivery options:

Standard Delivery: 3-5 business days.
Express Delivery: 1-2 business days.
International Delivery: 7-14 business days (subject to customs clearance).

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order value, weight, and delivery location.
We may offer free shipping promotions for orders exceeding a specified amount. Details will be displayed on the Website.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

5. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect from the courier, we will contact you to arrange re-delivery (additional charges may apply).

6. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of receipt for assistance. We may require photographic evidence or tracking information to resolve the issue.